It's okay to ask for help
FREQUENTLY ASKED QUESTIONS
Our clinic is located at 225 Grote Street, Adelaide – right next door to Early Settler Furniture.
There is 1-hour un-ticketed parking out the front of our building on Grote Street. Alternatively, the side street next to our clinic, Blenheim Street, offers 2-hour un-ticketed parking.
We advise new clients to arrive at their first appointment 10 minutes early to fill in their new client form. If you’re a return client, you can arrive just before your appointment time. You’re always welcome to come as early as you like, though! You can grab a tea or coffee, sit in our comfy couches, and read a book while you wait!
If you can no longer make your appointment, please let us know as soon as possible by either replying to the text message or phoning us to reschedule. Many of our therapists have wait-lists and giving us as much notice as possible allows us to offer the appointment time to someone else. The more notice you can give us for cancellations, the better!
What if my appointment is early on Monday morning and there is no one at the desk on Sunday to cancel with?
Our clinic phones are always checked, even on weekends. If your call isn’t answered, just leave a voicemail and we’ll get back to you as soon as possible. Alternatively, you can reply to your reminder SMS and let us know via text, or send us an email.
There are no dress requirements, wear what you are comfortable in! Some manual therapies may require loose clothing, so shorts and a loose shirt are often advised. But if you aren’t comfortable in that, we completely understand – just wear whatever you want to.
We have HICAPS facilities at our front desk, so if you have extras cover bring your private health card and we can swipe it when you’re paying for your appointment. The amount each private health fund covers is dependent on your level of cover and the fund you’re with, so give them a call if you’re wondering how much of your appointment cost will be covered. If you have any questions about item numbers, you can contact us.
If your wallet has been raided by your kids or you’ve left it at work, we will need to process the payment in full on the day. After you have paid, we can print or email an invoice for you, which you can then use to claim your rebate online (via website, app or email, depending on your fund).
Yourself, your private health card, and any information you want to share with your therapist.
If you are a new client, there are some things you may consider bringing such as:
- Any recent scans, x-rays, MRI reports or imaging.
- Any relevant/recent blood results, if you are attending a Chinese Medicine & Acupuncture appointment.
- Any relevant paperwork from your GP, especially if you have been referred by your GP with an Enhanced Primary Care (EPC) Program or a Chronic Disease Management Plan.
- Your case number, any relevant paperwork, and your case manager’s name and contact number, if you are claiming your appointments through work cover or insurance claims.
Our initial appointments are generally 60 minutes in duration (except CDM/EPC clients). This extended initial consultation allows your therapist to conduct a thorough assessment and allows them to formulate an individualised treatment plan going forward, which they will also have time to share with and explain to you.
You may feel a little sore or tender post-treatment, but you will feel much better long-term after having treatment. If you’re feeling any unusual/worse pain than usual, contact the clinic ASAP. If you have been in for Acupuncture, you may feel like you’re floating on a cloud in the post-acupuncture zen, as we like to call it!
I was referred to you guys through my GP for a Medicare care plan, will I have to pay anything on the day?
If you have been referred to our clinic for Physiotherapy or Podiatry on a care plan, you will not need to pay anything on the day, unless you were wanting to book in for an extended consultation. Medicare covers a standard 30-minute consultation, however, you have the option to book a 45 or 60-minute consultation, which you can book and just pay a gap.
This is very dependent on your injury/condition. You can speak to your therapist in your initial consultation about this, but it really depends on your condition and how you respond to the treatment. Some acute conditions may resolve faster than long-term chronic conditions. Other factors such as lifestyle, physical exercise, compliance to rehab exercises or herbal prescriptions, and occupation may impact treatment outcomes.